FAQ
Welcome the FAQ Section.
1. Store Location
- Where is Lotus Pharmacy located?
— Nova Taipa Garden, Rua de Seng Tou 407-413, Taipa – Macau SAR.
2. What are the working hours of the pharmacy?
Monday to Sunday from 9:30am to 9:30pm
We do not close during most of the Public Holidays
We are closed during Chinese New Year (for 3 days)
3. How to contact the pharmacy?
Telefone: (+853) 28855088
Fax: (+853) 28855100
e-mail: info@lotuspharmacy.com.mo
Facebook: https://www.facebook.com/lotuspharmacy
4. How can I order medicines or other products from the pharmacy?
You can contact us through any option listed above or come personally to enquire.
5. I live in Macau/Taipa/Coloane, do you offer delivery services?
We currently do not offer delivery services.
6. Are there any diagnostic tests I can do in your pharmacy to check my basic health status?
We provide diagnostic test for:
- Blood Pressure,
- Blood Glucose
- Body Weight measurement and BMI evaluation
- Sleep Apnea
7. Can I approach your pharmacist privately for counselling regarding my health concerns?
Feel free to approach our pharmacists with any enquires you may have.
We practice with confidentiality and ethics. Please rest assure your privacy is protected.
Generic Questions
1. Medication Use
- How should I take this medication?
— Must be according the Doctor prescription.
— Always ask your pharmacist to review with You all medication details. - What should I do if I miss a dose?
— It depends on the specifics of the medication you are taking.
— Your pharmacist can clarify. - Can I take this with food or alcohol?
— Always depend of what tipe of medicine You are having.
— As a good attitude avoid alcohol. - Are there any side effects I should watch for?
— Always try to be informed about the side effects of each medicine as well as any interactions between different medicines You are taking.
2. Over-the-Counter Products
- What can I take for a headache, cold, or allergy?
— The pharmacist is the qualified professional to indicate the correct “over the counter medication” for your need. - Is this product safe during pregnancy or breastfeeding?
— Depending of each kind of medicine. Always go on detail with Your doctor and pharmacist. - Can I use this with my prescription medications?
— Also depend about the personal medication that You regularly taken
3. Refills & Prescriptions
- Can I get a refill without seeing the doctor again?
— We strongly recommend that you should contact your doctor to assess whether any changes are necessary. - Why does my prescription look different this time?
— Have to talk with Your doctor.
— Always ask your pharmacist to review with You all medication details.
4. Health & Wellness Advice
- What vitamins or supplements should I take?
— The vitamins or supplements you should take depend on your diet, lifestyle, age, and health goals. - How can I manage my blood pressure or blood sugar?
— Managing blood pressure and blood sugar effectively can significantly reduce your risk of heart disease, stroke, and diabetes complications. Always ask your pharmacist to review with You all medication details. - Can I get a vaccine here?
— You can buy with medical prescription.
5. Insurance & Costs
- Why is this medication so expensive?
— We do not control the price of the medicines. - What does my insurance cover?
— Ask the details from Your Insurance Company. - Is there a cheaper generic option?
— The Generics are always a cheaper option.
6. Travel & Seasonal Care
- Do you offer travel vaccines or motion sickness remedies?
— About vaccines always should look for a doctor’s recommendation based on the International Traveling Requirements and taking in consideration about the particularities of Your destination country, in terms of health requirements.
— About motion sickness You can get Over The Counter Medicines.
— But ask Your Pharmacist for the correct solution. - What should I take for jet lag or altitude sickness?
— Ask Your doctor and talk with Your pharmacist. - Do you carry mosquito repellent or sunblock recommendations?
— Yes, we do

